Terms of service
Welcome to Sunveno Store (“Sunveno”, “we”, “our”, or “us”).
These Terms of Service govern your use of our website and the purchase of products from Sunveno.
Sunveno Store is operated by:
SUNVENO USA INC
Located in Ontario, California, USA
Contact: support@sunveno.com
By accessing our site or purchasing from us, you agree to be bound by these Terms.
1. General Conditions
We reserve the right to refuse service to anyone for any reason at any time.
You agree not to use our products for any illegal or unauthorized purpose.
You must not transmit any worms, viruses, or destructive code.
2. Online Store Terms
By using our site, you represent that:
- You are at least 18 years old, or
- You are using the site under the supervision of a parent or guardian.
You may not use our products for unlawful purposes, violate laws in your jurisdiction, or breach any terms listed here.
3. Accuracy, Completeness, and Timeliness of Information
We are not responsible if information on this site is inaccurate, incomplete, or outdated.
Content is for general information only and should not be relied upon without consulting a more accurate source.
We may update, modify, or remove content at any time without notice.
4. Products and Services
4.1 Product Availability
Products may have limited quantities and are subject to return or exchange only according to our Return Policy.
4.2 Product Descriptions
We make every effort to accurately present product images and descriptions.
We do not warrant that product descriptions, colors, or other details are error-free.
4.3 Prices
Prices may change at any time without notice.
We reserve the right to modify or discontinue products at any time.
5. Order Acceptance and Billing
We reserve the right to:
- Refuse any order
- Limit or cancel quantities purchased per household, per person, or per order
- Cancel orders suspected of being placed by resellers or distributors
If we make changes to your order, we may contact you using the email or phone number provided.
You agree to provide accurate purchase and account information, including billing details.
6. Shipping and Delivery
Shipping times are estimates and not guaranteed.
We are not responsible for delays due to carrier issues, customs, or external events beyond our control.
Once your package is transferred to the carrier, responsibility for delivery is assumed by the carrier.
For details, please refer to our Shipping Policy.
7. Returns and Refunds
Returns, refunds, and warranty requests must follow our Return Policy.
Certain products—such as used breast pumps, worn/washed intimates—are not eligible for return due to hygiene regulations.
Return shipping labels must be provided by Sunveno for eligible return cases.
8. Third-Party Services
Certain products or services may involve third-party providers (e.g., Shopify, payment processors, shipping carriers).
We are not responsible for the content, accuracy, or policies of third-party websites.
Third-party providers have their own terms and policies, which you should review independently.
9. User Comments, Feedback, and Submissions
If you submit comments, reviews, or content, you grant us a non-exclusive, royalty-free, perpetual license to use, modify, and publish such content.
We may remove or edit content we determine to be unlawful, offensive, or misleading.
You agree your submission will not violate any rights of third parties.
10. Personal Information
Your submission of personal information is governed by our Privacy Policy.
11. Prohibited Uses
You may not use the site:
- For unlawful purposes
- To violate regulations or laws
- To infringe on intellectual property
- To harass, abuse, or defame others
- To submit false or misleading information
- To upload viruses or malicious code
- To interfere with security features or the site’s operation
We reserve the right to terminate your use for violating any prohibited actions.
12. Disclaimer of Warranties
We do not guarantee:
- The site will be uninterrupted, secure, or error-free
- Results obtained from the site will be accurate or reliable
- That defects will be corrected
You agree your use of the site and products is at your sole risk.
13. Limitation of Liability
To the fullest extent permitted by law, Sunveno USA Inc shall not be liable for:
- Any indirect, incidental, punitive, or consequential damages
- Loss of data, profits, revenue, or savings
- Any claims related to your misuse of products
Our total liability for any claim shall not exceed the amount you paid for the product.
14. Indemnification
You agree to indemnify and hold harmless Sunveno USA Inc from any claim or demand arising from your breach of these Terms or violation of any law or rights of third parties.
15. Severability
If any part of these Terms is deemed unlawful, void, or unenforceable, that part shall be severable and shall not affect the validity of remaining terms.
16. Termination
These Terms remain effective unless terminated by either you or us.
We may terminate your access to the site at any time for violations of these Terms.
17. Governing Law
These Terms are governed by the laws of the State of California, without regard to conflict of law principles.
18. Changes to Terms
We may update or modify these Terms at any time.
Changes will be posted on this page, and continued use of our site constitutes acceptance of the updated Terms.
19. Contact Information
Questions about the Terms of Service should be sent to:
📧 support@sunveno.com
🏢 SUNVENO USA INC
Ontario, California, USA