Refund policy
Sunveno Return & Warranty Policy
We want you to feel confident shopping with Sunveno. Below is our clear and straightforward return and warranty policy designed for our U.S. customers.
1. 30-Day Return Window
You may request a return within 30 days of delivery if:
- The product is unused,
- And in a condition that does not affect secondary sale.
Sunveno will provide a prepaid return shipping label, and we will cover the return shipping cost.
Customers must contact Sunveno Support first to receive return approval and a return label.
Unauthorized returns or shipments sent using non-approved carriers will not be reimbursed.
2. 90-Day Limited Warranty
We offer a 90-day warranty from the date of delivery.
If a product has a manufacturer defect during this period, Sunveno will provide:
- Free repair, or
- A replacement (if repair is not feasible)
Our team may request photos or videos to confirm the issue.
3. Items Not Eligible for Return
For safety, hygiene and regulatory reasons, the following items cannot be returned, whether opened or used:
- Breast pumps / milk extractors – if the product has been used.
- Intimates & undergarments (e.g., nursing bras, shapewear) – if worn or washed.
These policies follow standard U.S. health and hygiene guidelines.
4. Before You Return – Contact Us First
All returns and warranty claims must be authorized.
Please contact our U.S. support team with photos or videos showing the issue:
📧 support@sunveno.com
📞 (909) 390-2111
We will guide you through the process and issue an Return Merchandise Authorization (RMA ) approval + return label when applicable.
5. Shipping Costs for Returns
- Within 30 days: Sunveno covers the return shipping cost and provides a prepaid label.
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Important:
Customers must not ship items back on their own.
Sunveno does not reimburse high or non-standard return shipping fees if customers choose their own carrier without approval.
6. Refund Processing
Once your return is received and inspected:
- Refunds are issued to the original payment method
- Processing typically takes 3–5 business days
- Credit card refunds may take 7–14 business days depending on your bank
7. Need Help? We’re Here.
Our goal is to ensure a smooth, transparent, and positive experience. If you have any questions, our customer support team is ready to assist.
📧 support@sunveno.com
📞 (909) 390-2111