Refund policy
We want you to feel confident shopping with Sunveno. Below is our clear and straightforward return and warranty policy designed for our U.S. customers.
1. Order Cancellation
For orders placed directly with SUNVENO, you may request cancellation before the order has been processed for shipment.
Once an order has shipped, it can no longer be canceled and must be handled under the applicable return process.
For orders purchased from an authorized retailer, distributor, marketplace, or other authorized sales channel, please contact the original seller regarding cancellation.
2. 30-Day Return Window
Eligible products purchased directly from SUNVENO may be returned within 30 days of delivery.
To be eligible for a standard return, the product should be:
- Unused and unwashed
- In a condition suitable for resale
- Returned with original parts, accessories, and packaging where reasonably possible
Please contact SUNVENO Customer Support before returning a product. We will provide return instructions and, where applicable, a prepaid return shipping label.
Returns sent without prior authorization may not be accepted or may experience processing delays. SUNVENO is not responsible for unauthorized or non-standard return shipping costs incurred without prior approval.
3. Purchases from Authorized Retailers or Distributors
If you purchased a SUNVENO product from an authorized retailer, distributor, marketplace, or other authorized sales channel, ordinary returns, exchanges, and refunds are generally handled by the original seller according to that seller's return policy.
SUNVENO's Limited Warranty, replacement-part support, and product safety or recall remedies may still apply to eligible products regardless of the authorized sales channel where the product was purchased.
4. Hygiene & Non-Returnable Items
For health, hygiene, and safety reasons, certain opened or used products are not eligible for discretionary returns.
These include, where applicable:
- Breast pumps / milk extractors that have been used.
- Intimates and undergarments, including nursing bras and shapewear, that have been worn or washed.
Other products that have direct contact with breast milk, bodily fluids, or intimate areas may also be non-returnable after use where disclosed at or before purchase.
These restrictions apply to discretionary returns only. They do not limit rights or remedies relating to defective products, valid warranty claims, product safety issues, recalls, or other rights available under applicable law.
5. Return Shipping Costs
Standard Returns within 30 Days: If the product is unused and in resellable condition, Sunveno will provide a prepaid label and cover the shipping cost.
If the return is due to a SUNVENO error, shipping damage, manufacturing defect, wrong item, or missing item, SUNVENO will cover authorized return shipping costs where a return is required.
Customers should not ship products back using an unauthorized carrier or shipping method without first contacting SUNVENO.
6. Refunds
Once an eligible return is received and inspected, SUNVENO will generally process the approved refund to the original payment method within 3–5 business days.
Additional processing time may be required by your bank, credit card issuer, or payment provider.
Original shipping charges are generally non-refundable for discretionary returns unless otherwise stated or required by applicable law.
For purchases made through an authorized retailer, distributor, marketplace, or other third-party sales channel, refunds are generally processed by the original seller according to that seller's applicable policy.
7. Damaged, Defective, Wrong or Missing Products
If your SUNVENO product arrives damaged, has a suspected manufacturing defect, is different from the product ordered, or is missing parts or components, please contact the original seller or SUNVENO Customer Support.
We may request:
- Proof of purchase
- Order number, if available
- Product name or model
- Lot number, date code, or serial number, where applicable
- Photos or video showing the issue
- A brief description of the problem
Depending on the circumstances, an eligible claim may be resolved through replacement parts, repair, product replacement, refund, or another appropriate remedy.
If you believe a product may present a safety risk, stop using it immediately and contact SUNVENO.
8. Replacement Parts
Replacement parts may be available for certain SUNVENO products.
Parts required because of a manufacturing defect covered by the SUNVENO Limited Warranty may be provided without charge.
Parts required because of loss, normal wear, accidental damage, misuse, or other non-warranty circumstances may be available for purchase.
For safety-critical components, SUNVENO may determine that replacing the complete product is more appropriate than providing an individual replacement part.
Do not use incompatible or unauthorized replacement parts for safety-critical components.
9. 90-Day Limited Warranty
SUNVENO warrants to the original consumer purchaser that genuine SUNVENO products purchased in the United States directly from SUNVENO or through an authorized SUNVENO sales channel will be free from defects in materials and workmanship under normal and intended use for ninety (90) days from the original date of purchase.
For an eligible warranty claim, SUNVENO may, at its option and subject to applicable law:
- Repair the product
- Provide replacement parts
- Replace the product with the same or a substantially equivalent product
- Provide a refund where appropriate
What Is Not Covered
- Normal wear and tear
- Accidents or cosmetic damage that does not affect normal product function
- Abuse, misuse, or neglect
- Improper storage, cleaning, assembly, or maintenance
- Failure to follow product instructions or safety warnings
- Unauthorized modification or improper repair
- Use inconsistent with the product's intended purpose
Use of a third-party product, part, or service does not by itself automatically void this warranty. However, damage caused or contributed to by an incompatible or improper third-party product, part, modification, or service may not be covered.
Proof of purchase may be required for warranty service.
This Limited Warranty gives you specific legal rights, and you may also have other rights that vary from state to state. SUNVENO does not exclude or limit any consumer right or remedy that cannot legally be excluded or limited.
10. Product Safety & Recalls
Product safety is especially important for products intended for babies, children, parents, and caregivers.
If you believe a SUNVENO product may present a safety hazard, stop using the product immediately and contact SUNVENO Customer Support.
If a SUNVENO product is subject to a safety recall or corrective action, the applicable recall or corrective-action notice will control.
Depending on the circumstances, the remedy may include repair, replacement, refund, replacement parts, or another corrective action.
The 30-day return period and 90-day Limited Warranty period do not limit any remedy available under an applicable product safety recall or corrective action.
11. Proof of Purchase & Product Verification
To process a return, replacement, warranty claim, or other after-sales request, SUNVENO may request reasonable proof of purchase and product information.
SUNVENO may also verify product authenticity and purchase information before providing a remedy.
SUNVENO's voluntary 90-Day Limited Warranty generally applies to genuine SUNVENO products purchased directly from SUNVENO or through authorized SUNVENO sales channels, subject to applicable law.
12. Contact SUNVENO
For returns, damaged or defective products, replacement parts, warranty claims, or product safety concerns, please contact:
SUNVENO Customer Support
Website: sunveno.com
Email: support@sunveno.com
Phone: (909) 390-2111
Address: 4201 Santa Ana St, Ste E, Ontario, CA 91761, United States
Please include your proof of purchase and product information whenever possible so that we can assist you efficiently.