Privacy policy

Sunveno Store (“Sunveno”, “we”, “our”, or “us”) is committed to protecting your privacy.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or interact with us.

Sunveno Store is operated by:
SUNVENO USA INC
Located in ONTARIO, CALIFORNIA, USA
Contact: support@sunveno.com

1. Our Commitment to You

We process your personal information fairly, lawfully, and transparently.
We collect and use your data only for the following purposes:

• Process and complete your orders
• Improve your shopping experience
• Provide customer support
• Comply with applicable laws

2. How We Secure Your Data

We use administrative, technical, and physical safeguards to protect your information.

• Encrypted transmission (HTTPS/SSL)
• Data stored on secure servers with firewalls
• Strict requirements for third-party service providers

If a data breach occurs, we will notify affected users as required by law.

3. Information We Collect

3.1 Contact Information

Email, name, shipping/billing address, phone number.

3.2 Order & Payment Information

Payment details, order history, verification information.

3.3 Technical & Usage Data

IP address, browser type, operating system, pages viewed, device information, cookies.

3.4 Social Login Information

If you sign in via social platforms (e.g., Facebook), we may receive basic profile information.

We do not knowingly collect data from children under age 13.

4. How We Collect Information

4.1 Direct Interactions

When you:

• Create an account
• Place an order
• Subscribe to our newsletter
• Contact customer support
• Fill out forms or surveys
• Log in via social media

4.2 Automatic Collection

Via cookies, server logs, analytics tools.

4.3 Third Parties

We may receive data from:

• Shopify (store platform)
• Payment processors
• Analytics providers (Google)
• Advertising partners (Meta, Google, etc.)
• Delivery carriers (UPS, USPS, DHL)

5. How We Use Your Information

We process your information under these legal bases:

• Your consent
• Contractual necessity
• Legitimate interests
• Legal obligations

We use your data to:

• Create and manage your account
• Process and deliver orders
• Provide customer service
• Send order updates
• Improve our website and services
• Prevent fraud
• Provide personalized recommendations
• Send marketing communications (with consent)

Data Retention

• Order records: 7 years
• Marketing data: up to 2 years, unless you unsubscribe
• Customer accounts: kept until you request deletion

6. Cookies

We use cookies to:

• Improve site functionality
• Remember your preferences
• Analyze traffic
• Deliver personalized ads

You may manage cookies via your browser settings.

Ad Preference Controls

• Google Ads Opt-Out: https://adssettings.google.com
• Facebook Ads Preferences: https://www.facebook.com/settings?tab=ads

Blocking cookies may limit certain site features.

7. How We Share Your Data

We do not sell personal information.

We may share data with:

7.1 Service Providers

• Shopify (hosting & platform)
• Payment processors (PayPal, Stripe, Shop Pay)
• Logistics carriers (UPS, USPS, DHL)
• Analytics and advertising partners

7.2 Legal Requirements

We may disclose information if required by law or to protect our rights.

7.3 Business Transfers

If Sunveno is involved in a merger or sale, personal data may be transferred.

7.4 Non-Identifiable Data

We may share aggregated information that does not identify individuals.

8. Your Rights

Depending on your location, you may have the right to:

• Access your data
• Correct your data
• Delete your data
• Restrict processing
• Opt-out of marketing
• Request data portability
• Object to automated profiling

To exercise your rights, contact: support@sunveno.com

9. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights:

• Right to know what data we collect
• Right to access or delete data
• Right to opt out of data sharing
• Right to non-discrimination

We do not sell personal data.
You may submit a CCPA request to: support@sunveno.com

10. Updates to This Policy

We may update this Privacy Policy from time to time.
Significant changes will be posted on our website or emailed to you.